FAQ

Frequently Asked Questions

Got a question? We've got the answer.

How does the cooling mat work?

Our mat uses pressure-activated gel technology. When your pet lies on it, their body weight activates the cooling effect — no electricity, no refrigeration, and no setup required. It self-recharges when not in use, ready for the next time your pet settles down.

Which size should I choose?

Small (40x30cm) suits cats and toy breeds; Medium (50x40cm) is ideal for small-to-medium dogs like spaniels and French bulldogs; Large (65x50cm) suits Labradors and similar breeds; XL (90x60cm) is perfect for Great Danes and large breeds. When in doubt, go one size up.

Is the mat safe for pets?

Absolutely. The gel inside is non-toxic and completely safe. The outer material is durable and pet-safe. We recommend supervising young puppies initially, as with any new product.

How do I clean the mat?

Simply wipe it down with a damp cloth or mild soap and water. The surface is water-resistant and dries quickly. Do not machine wash or submerge in water.

How long does the cooling last?

The mat stays cool for 2-4 hours in active use. It self-recharges within 15-30 minutes when not in use. For extended hot days, you can briefly place it in the fridge (not freezer) to extend cooling duration.

What is your delivery timeframe?

All UK orders are dispatched within 1-2 working days. Standard delivery typically arrives in 3-5 working days. We offer free UK delivery on every order.

What is your returns policy?

We offer a 30-day hassle-free return policy. Contact us at hello@pawbreeze.co.uk and we'll sort it out. See our full Returns Policy for details.